央视网消息:8日,一则“高速公路行驶400公里,被收1312元的高速公路通行费”的消息引发关注。山西省交通运输部门进行了核查,确认出现计费异常,目前已将车主多缴纳的高速通行费返还给了车主。

CCTV network news:8, a \"highway driving 400 km, was charged 1312 yuan highway tolls\" news caused concern. The transportation department of Shanxi province carried on the check, confirmed that the charge abnormal, has returned the high-speed toll paid by the owner to the owner at present.

一司机称自己从山西长治南收费站上高速,到山东梁山收费站下高速,400余公里路程被收取高速通行费1312元。司机表示,自己之前行驶这段路段,只需要两三百元的通行费。

A driver said he was charged a high-speed toll fee of 1312 yuan for more than 400 kilometers from the south toll station in shandong province. The driver said he had been driving this section of the road, only two or three hundred yuan toll.

山西省交通运输厅工作人员告诉记者,这辆小轿车是2020年1月2日,从山西长治驶入,途经河南,在山东梁山驶出高速,收取的交通费用由山西、河南、山东三部分路段组成,通行费交易明细显示,山西境内收费元,河南境内收费元,山东境内收费元。经当地核查,山西的计费出现计费异常,车主多缴纳的高速通行费已经在8号中午进行了退费,退还车主1100元。

The car was driven in from Changzhi, Shanxi Province on January 2,2020, passing through Henan Province and exiting high speed in Liangshan, Shandong Province, and the transportation fee was composed of three sections of Shanxi, Henan and Shandong Province. After local verification, Shanxi's billing abnormal billing, car owners pay more high-speed tolls have been in the 8 noon refund fee, return the owner 1100 yuan.

山西省交通运输厅路网运行管理处处长卫君:门架系统显示我省的收费额为元,经过核查,实际应该收取的费额是元。造成问题的原因是由于新的收费系统刚刚切换上线,由于系统升级、兼容等问题造成了收费异常的情况。对此问题,(我们)与该车主取得联系并进行了退费处理,说明了计费异常的原因。

Wei Jun, director of the road network operation management department of Shanxi Provincial Transportation Department: the gantry system shows that the charge amount of our province is yuan, and after verification, the actual fee amount should be yuan. The reason for the problem is that the new charge system has just been switched on line, due to system upgrade, compatibility and other problems caused by the abnormal charge situation. To this problem,(we) got in touch with this owner and carried on the refund fee processing, explained the reason of the billing anomaly.

自2020年1月1日起,高速公路联网收费新系统正式运行,同时按照新的收费标准进行收费。新标施行后,山西一些地方陆续出现收费系统不稳定问题,导致收费出现偏差。交通运输部门表示,目前收费系统已经基本恢复正常,但仍在完善升级。

Since January 1,2020, the new system of highway networking toll collection has been officially operated, while charging according to the new toll standard. After the implementation of the new standard, some places in Shanxi have been charging system instability problems, resulting in charging deviation. The transport department said the charging system had basically returned to normal but was still being upgraded.

山西省交通运输厅路网运行管理处处长卫君:如司机朋友遇到类似的问题,可以第一时间和我们取得联系,我们也建立了沟通协调的渠道,及时处理和解决司机朋友遇到的问题。

Wei Jun, Director of the Road Operation Management Office of the Shanxi Provincial Transportation Department: If a driver friend meets a similar problem, he can contact us at the first time, and we have also established a channel for communication and coordination to deal with and solve the problems encountered by a driver friend in a timely manner.


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