CCTV network news:8, a \"highway driving 400 km, was charged 1312 yuan highway tolls\" news caused concern. The transportation department of Shanxi province carried on the check, confirmed that the charge abnormal, has returned the high-speed toll paid by the owner to the owner at present.
A driver said he was charged a high-speed toll fee of 1312 yuan for more than 400 kilometers from the south toll station in shandong province. The driver said he had been driving this section of the road, only two or three hundred yuan toll.
The car was driven in from Changzhi, Shanxi Province on January 2,2020, passing through Henan Province and exiting high speed in Liangshan, Shandong Province, and the transportation fee was composed of three sections of Shanxi, Henan and Shandong Province. After local verification, Shanxi's billing abnormal billing, car owners pay more high-speed tolls have been in the 8 noon refund fee, return the owner 1100 yuan.
Wei Jun, director of the road network operation management department of Shanxi Provincial Transportation Department: the gantry system shows that the charge amount of our province is yuan, and after verification, the actual fee amount should be yuan. The reason for the problem is that the new charge system has just been switched on line, due to system upgrade, compatibility and other problems caused by the abnormal charge situation. To this problem,(we) got in touch with this owner and carried on the refund fee processing, explained the reason of the billing anomaly.
Since January 1,2020, the new system of highway networking toll collection has been officially operated, while charging according to the new toll standard. After the implementation of the new standard, some places in Shanxi have been charging system instability problems, resulting in charging deviation. The transport department said the charging system had basically returned to normal but was still being upgraded.
Wei Jun, Director of the Road Operation Management Office of the Shanxi Provincial Transportation Department: If a driver friend meets a similar problem, he can contact us at the first time, and we have also established a channel for communication and coordination to deal with and solve the problems encountered by a driver friend in a timely manner.